Return&Refund

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

  1. Customized Products:

    We regret to inform you that returns for customized products are not supported unless there is a quality issue with the item. Each custom product is uniquely tailored to your specific requirements, making it ineligible for return due to non-quality-related reasons.

    Please note, as all personalized items are one-of-a-kind, any returns will incur a 50% restocking fee. Additionally, the shipping fee is non-refundable. While you may have received free or discounted shipping, the original shipping cost will be deducted from your refund as it is non-recoverable. 

    Please be advised that in the event of parcel destruction, loss, or return due to client related circumstances (including but not limited to delayed customs clearance cooperation, incomplete contact information, recipient absence, or incorrect addresses) where product recovery becomes unfeasible, refunds will not be issued

    Lastly, if your order included a remote delivery fee, this charge is also non-refundable and will be deducted from the total refund amount.

  2. Non-Customized Products: For non-customized products, we provide the following return policy:

  • Customers have the right to request a return within 60 days of receiving the product.
  • The returned product must be unused and in its original packaging, and must be in a resellable condition.
  • Customers are responsible for the return shipping costs, unless the return is due to a product quality issue.

Please note that in order to process your return smoothly, kindly contact our customer support team before initiating the return. They will guide you through the return process and provide you with detailed return instructions and the return address.


Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at  support@feelgoodnest.com

 

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Please contact our Customer service at support@feelgoodnest.com to get the return address.